Safety & Community Guidelines

Effective date: 28 October 2026

LanCall lets you talk to people nearby, and that can include people you’ve never met. These guidelines explain the rules everyone agrees to, the tools that protect you, and what we can and can’t do.

The rules

Everyone accepts these rules when they first open LanCall. There is zero tolerance for:

• abuse, harassment, threats, bullying and hate;
• illegal content, including any content that sexually exploits children;
• unwanted sexual content, and sharing intimate images without consent;
• spam and repeated unwanted requests;
• impersonating anyone, including crew, staff or officials;
• scams, fraud and attempts to get people’s personal details by deception.

The full rules are in our Terms of Use.

Your safety tools

Message requests

People you haven’t added can only send you a message request. They can’t chat with you or call you until you accept. If you don’t want to talk to them, don’t accept, or block them.

Block

You can block anyone. Once blocked, they are refused instantly on your phone: their messages, requests and calls don’t get through.

Report

To report someone, open the chat, open the chat menu and choose Report. LanCall opens an email to [email protected]. You decide what to include, such as what happened, when, the person’s display name and screenshots. Nothing is sent until you send the email.

We answer reports within 24 hours.

Offensive-word filter

An on-device filter hides offensive words in messages from people you haven’t added. It’s on by default. The filter runs only on your phone; nothing is sent to us.

Choose who can find you

When “Visible to nearby phones” is on (the default), nearby LanCall users can see your display name under Nearby. To stop appearing, turn it off in My card.

Check who you’re talking to

People you add in person by QR code or NFC are verified by their key. For others, you can compare a safety number in person. Read more on our Security page.

What we can and can’t do

LanCall has no servers. That protects your privacy, but it also limits what we can do.

• We can’t see your messages or calls, or anyone else’s.
• We can’t delete content from anyone’s phone or switch off someone’s app remotely.
• We can answer every report within 24 hours, and give guidance to the people involved.
• We can cooperate with the police and other authorities where the law requires it, using the information in reports.
• We can improve LanCall’s safety features based on what reports tell us.

Blocking is the fastest way to stop someone contacting you. It works instantly, on your own phone.

Tips for chatting with people you meet nearby

On a ship, plane, train or at an event, the people under Nearby are often strangers. A few simple habits help:

• Pick a display name that doesn’t identify you. Avoid your full name, cabin number or seat number.
• Keep personal details private. Don’t share your cabin, seat, room, travel plans, home address or financial details with someone you’ve just met.
• Accept requests only from people you know or have met. If you aren’t sure, ignore the request.
• Add people in person when you can. Scanning a QR code or tapping an NFC tag verifies their key.
• Be careful about meeting in person. Meet in a busy public place, such as a lounge or restaurant, not a cabin or room. Tell a friend or travel companion where you’re going.
• Watch out for impersonation. Crew and staff won’t ask you for passwords, card numbers or money through LanCall. Check with them directly.
• Turn off “Visible to nearby phones” when you don’t want to be found.
• Trust your instincts. If something feels wrong, block the person and report them.

If you feel unsafe

LanCall can’t call emergency services. If you are in danger, contact the crew, staff or security right away, or call emergency services from your phone’s dialer if you can.

Once you are safe, you can report what happened to us at [email protected].

Young people

LanCall is intended for people aged 13 and over. If you’re a parent, talk with your teen about accepting requests only from people they know, and about blocking and reporting.